Refund policy

We want you to love your Jellybird Junction purchase. Our products are handcrafted with care, and we stand behind the quality of every piece.

Returns We accept returns within 30 days of delivery. To be eligible, items must be unused and in their original condition. Return shipping costs are the responsibility of the customer.

To initiate a return, please contact us at [your email] with your order number and reason for return.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5-7 business days.

Damaged or Defective Items If your item arrives damaged, please contact us within 7 days of delivery with photos and we'll make it right at no cost to you.

Custom Orders Custom or personalized items are non-returnable unless they arrive damaged or defective.